Why choose Happy Trails?
Great question! We are committed to providing you and yer loved ones with a safe, exciting experience. We provide years of riding know-how, intimate knowledge of our trails, and a desire to share a passion for the Arizona Outback. And don't forget our amazing Polaris vehicles! You won't find a nicer, more up-to-date fleet of iron steeds in Arizona.
Will I get lost?
We sure hope not! We will provide trail maps on GPS-enabled devices or in-dash on your vehicle, and tour guides (for Guided Tours) who know the Outback like the back of their hand. We also have several processes in place should you get lost, including NOAA Alert Beacons for each vehicle and an Emergency Process that involves calling out The Posse (Search and Rescue) should it become necessary.
What should I wear/bring?
It's mighty sunny out there, even in Winter! We will provide helmets and goggles, and everyone should wear long-sleeved shirts and long pants, plus close-toed shoes if you like to hike a bit. In the winter, layer-up! It gits mighty cold when yer runnin' hard on them trails! Sunscreen is a mighty fine idea, too. We also recommend at least 3 bottles of water per person, and trail snacks.
You can check the weather here.
What time should I arrive?
We ask that you arrive 15 minutes prior to departure for any adventure. Now, we do like to start most folks around 8:45, but don't panic if'n yer gonna be late! We can git you on them trails throughout the day, so once you arrive, we'll git you mounted-up and ready to ride in a jiffy!
Just how safe are your adventures?
Running the trails in the Arizona Outback is tons of fun, but you do have to be careful. There are inherent risks when riding on the trails, so good old fashioned common sense is a must. We do have a very careful check-out process where we'll make sure ya leave competent and comfortable...we really want you to have a fun and safe adventure!
What are your cancellation policies?
Customers will receive a full refund or credit with 1 week or more notice of cancellation, a 75% refund or credit within 1 week to 24 hours notice of cancellation. No refund will be given within 24-hours of reservation date. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or reschedule your reservation. No-shows will be charged full price.
Vehicle Substitution Policy
Happy Trails reserves the right to substitute similar or better vehicles for your reservation. While we attempt to always provide the vehicle requested, the rugged nature of our experience often requires unscheduled maintenance. Happy Trails appreciates your understanding as we strive to give you the best off-road adventure experience in Arizona.
Great question! We are committed to providing you and yer loved ones with a safe, exciting experience. We provide years of riding know-how, intimate knowledge of our trails, and a desire to share a passion for the Arizona Outback. And don't forget our amazing Polaris vehicles! You won't find a nicer, more up-to-date fleet of iron steeds in Arizona.
Will I get lost?
We sure hope not! We will provide trail maps on GPS-enabled devices or in-dash on your vehicle, and tour guides (for Guided Tours) who know the Outback like the back of their hand. We also have several processes in place should you get lost, including NOAA Alert Beacons for each vehicle and an Emergency Process that involves calling out The Posse (Search and Rescue) should it become necessary.
What should I wear/bring?
It's mighty sunny out there, even in Winter! We will provide helmets and goggles, and everyone should wear long-sleeved shirts and long pants, plus close-toed shoes if you like to hike a bit. In the winter, layer-up! It gits mighty cold when yer runnin' hard on them trails! Sunscreen is a mighty fine idea, too. We also recommend at least 3 bottles of water per person, and trail snacks.
You can check the weather here.
What time should I arrive?
We ask that you arrive 15 minutes prior to departure for any adventure. Now, we do like to start most folks around 8:45, but don't panic if'n yer gonna be late! We can git you on them trails throughout the day, so once you arrive, we'll git you mounted-up and ready to ride in a jiffy!
Just how safe are your adventures?
Running the trails in the Arizona Outback is tons of fun, but you do have to be careful. There are inherent risks when riding on the trails, so good old fashioned common sense is a must. We do have a very careful check-out process where we'll make sure ya leave competent and comfortable...we really want you to have a fun and safe adventure!
What are your cancellation policies?
Customers will receive a full refund or credit with 1 week or more notice of cancellation, a 75% refund or credit within 1 week to 24 hours notice of cancellation. No refund will be given within 24-hours of reservation date. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or reschedule your reservation. No-shows will be charged full price.
Vehicle Substitution Policy
Happy Trails reserves the right to substitute similar or better vehicles for your reservation. While we attempt to always provide the vehicle requested, the rugged nature of our experience often requires unscheduled maintenance. Happy Trails appreciates your understanding as we strive to give you the best off-road adventure experience in Arizona.
Pricing and Accident Policy:
It is the policy of Happy Trails Adventure Company to treat all customers equally when giving discounts or making charges for accidents. We base our discount offerings on several customer specific details. No discounts should ever exceed a set amount determined by the management team. Every employee is held to this policy.
Discounts:
Discounts are given for certain criteria based on customer specific details and seasonal conditions/sales.
1) Credit to customers by Happy Trails is not allowed.
2) Over payments will be returned within 30 days.
3) Happy Trails does not take payments or make a payment plan for rentals, accidents, or retail purchases.
Accidents:
1) Payment in full is due on day of accident…if no negligence is committed the maximum to be
collected for repair of the vehicle will be no more than $3000.
2) Down time of the vehicle will be charged at one half the daily rental rate up to 2 weeks.
3) Happy Trails does not make payment arrangements for accidents. All fees/charges are due immediately.
4) Unreported accidents, no matter how minor are subject to a $500 fine if not reported at time of check-in.
Inclement Weather:
1) Should the weather suddenly change and includes a severe thunderstorm warning or flash flood warning we may call or text and have you climb to higher ground or shelter in place until the warning passes. Additionally with flash flood warnings we may ask you to return to
the shop until the threat passes with no refund or credit if you decide not to wait it out, but we will try to accommodate another return date to complete your booking time.
2) If rain is in the forecast and you come into the office on the day of your reservation and you decide that it’s just too wet to go out, as long as you do not check out the vehicle, you will be allowed to cancel or re book your reservation without any penalties. If on the other hand you check out the vehicle and at any time during your rental period you decide it is too wet to continue there will be NO refund or Credit given.
It is the policy of Happy Trails Adventure Company to treat all customers equally when giving discounts or making charges for accidents. We base our discount offerings on several customer specific details. No discounts should ever exceed a set amount determined by the management team. Every employee is held to this policy.
Discounts:
Discounts are given for certain criteria based on customer specific details and seasonal conditions/sales.
1) Credit to customers by Happy Trails is not allowed.
2) Over payments will be returned within 30 days.
3) Happy Trails does not take payments or make a payment plan for rentals, accidents, or retail purchases.
Accidents:
1) Payment in full is due on day of accident…if no negligence is committed the maximum to be
collected for repair of the vehicle will be no more than $3000.
2) Down time of the vehicle will be charged at one half the daily rental rate up to 2 weeks.
3) Happy Trails does not make payment arrangements for accidents. All fees/charges are due immediately.
4) Unreported accidents, no matter how minor are subject to a $500 fine if not reported at time of check-in.
Inclement Weather:
1) Should the weather suddenly change and includes a severe thunderstorm warning or flash flood warning we may call or text and have you climb to higher ground or shelter in place until the warning passes. Additionally with flash flood warnings we may ask you to return to
the shop until the threat passes with no refund or credit if you decide not to wait it out, but we will try to accommodate another return date to complete your booking time.
2) If rain is in the forecast and you come into the office on the day of your reservation and you decide that it’s just too wet to go out, as long as you do not check out the vehicle, you will be allowed to cancel or re book your reservation without any penalties. If on the other hand you check out the vehicle and at any time during your rental period you decide it is too wet to continue there will be NO refund or Credit given.
